I talk about compliance a lot, but don’t always think about what it means in a practical or personal sense. I actively seek to comply always with my value system. On the other hand, I know I don’t always comply with posted speed limits. I don’t know that I’ve ever thought about being a “victim” of someone else’s duty to comply – that is, until a Southwest flight I took from Kansas City to Chicago last week to work with a major school bus company.
Last Wednesday, President Obama was in my new home town to deliver an 11 am speech. I had a 12:40 flight out of KCI. The Southwest gate agent stressed that we’d be striving for an efficient boarding process; the incoming plane we’d be on was a few minutes late, and passengers would be de-planing and airline staff cleaning the plane as quickly as possible. The urgency was the need to take off before the “VIP traffic” at the airport – it didn’t take much to figure out what that was about – caused the airport to close down to incoming or outbound traffic. Such closure would be for an indeterminate length of time. So, Southwest’s usual standard of on-time departure meant even more than usual to the airline and to the passengers on my completely full flight, many of whom had connections to make at Chicago’s Midway Airport. Read the rest of this entry